Question 1

How does TacBoard work? 🤔

Accepted Answer

TacBoard creates a unique phone number for your event. Your guests text the photos they take during your event to that phone number. Those photos then instantly feed into your online photo gallery (and Live Photo Stream).

Question 2

How long can I use TacBoard?

Accepted Answer

You can purchase TacBoard up to 12 months before your event date. You can begin using TacBoard instantly and can continue to do so up until 30 days after your event date. At that point your TacBoard phone number will be deactivated but all other TacBoard features and access will remain active, so you will always be able to view, share, and download photos.

Question 3

What does TacBoard provide?

Accepted Answer

TacBoard provides a private, online photo gallery, a unique phone number, and a Live Photo Stream.

Question 4

I have a question about setting up Live Photo Stream.

Accepted Answer

Check out the Live Photo Stream Set Up FAQs section further down this page.

Question 5

How does TacBoard's Live Photo Stream work? 😀

Accepted Answer

When a guest texts a photo to your unique phone number, it pops up on the big screen TV (or projector). Your photos will scroll vertically on the screen in an infinite loop for all-night entertainment.

Question 6

What are some Live Photo Stream "Tips for Success?"

Accepted Answer

IMPORTANT: Ensure your venue has adequate Wi-Fi. Please use Chrome as your browser. If you do not have Chrome you can use Apple Safari or Microsoft Edge, but Chrome is recommended. For the best performance close out all other tabs in your browser. Please DO NOT use Internet Explorer as your browser. Test TacBoard out in advance. Text a few photos of your pre-wedding festivities (engagement photos, rehearsal dinner photos, etc) into your gallery so there are a few photos scrolling at the beginning of your reception.

Question 7

What else should I know?

Accepted Answer

Please use your own personal laptop and do not use a laptop issued by your employer (private company / government / school / military). If you have any concerns about the Wi-Fi or cell reception at your venue, please visit your venue and test out the Wi-Fi / cell reception using our Try It Out.

Question 8

I'm concerned about a guest posting an inappropriate image or message in my gallery. Will they appear on my Live Photo Stream? 😳

Accepted Answer

Our content filter will recognize and flag negative language, photos and context before they enter your gallery. Flagged items will enter a queue where you can delete or approve them as well as block a sender.

Question 9

My reception is in a remote location ⛰️ and the cell reception at my venue has terrible signal. Can I still use Live Photo Stream?

Accepted Answer

No. In order for you and your guests to send / text photo messages, your venue will need to have reliable cell phone reception.

Question 10

Can I view Live Photo Stream on my phone?

Accepted Answer

No, Live Photo Stream can only be viewed on your laptop (and big screen TV or projector when connected to a laptop with an HDMI cable).

Question 11

I want to test out the Wi-Fi and Live Photo Stream at my venue prior to purchasing. How can I do that?

Accepted Answer

Give TacBoard a try by visiting Try TacBoard Out.

Question 12

What equipment do I need and how do I set up Live Photo Stream?

Accepted Answer

Here's what you'd need to run Live Photo Stream: a big screen TV (or projector); a laptop with Wi-Fi so you can log into your TacBoard account and select the Live button; and an HDMI cable to connect your laptop to the big screen TV (or projector).

Question 13

My venue has spotty Wi-Fi or no Wi-Fi at all. Is there anything I can do to get a Wi-Fi signal?

Accepted Answer

You can try using a hotspot or jetpack to get a Wi-Fi signal, but we strongly encourage you to test these options at your venue to gauge the Wi-Fi signal strength that your hotspot or jetpack produces.

Question 14

I tested out Live Photo Stream and it took a while for my photo to pop up on the screen. Why is that?

Accepted Answer

This is due to a weak Wi-Fi signal at your venue.

Question 15

Can I use an iPad instead of a laptop to run Live Photo Stream?

Accepted Answer

No, you'll have to use a laptop and connect your laptop to a big screen TV (or projector) with an HDMI cable.

Question 16

Can I use a Smart TV to run Live Photo Stream?

Accepted Answer

We strongly recommend that you DO NOT use a Smart TV's built-in browser. They are not very powerful and will freeze up on you. Keep in mind, the more photos contributed to your gallery, the more memory (power) you will need from your browser. We recommend that you connect your laptop to a big screen TV (or projector) with an HDMI cable. Also, please use Chrome as your browser. If you do not have Chrome you can use Apple Safari or Microsoft Edge, but Chrome is recommended. For the best performance close out all other tabs in your browser.

Question 17

Can I tap something on my phone and then Live Photo Stream will appear on the big screen?

Accepted Answer

No, you have to select Live on your laptop to run Live Photo Stream. Your laptop must be connected to a big screen TV (or projector) with an HDMI cable. Please ensure you have adequate Wi-Fi in your venue.

Question 18

Which is better to use when running Live Photo Stream - a big screen TV or projector?

Accepted Answer

Either one - a projector or big screen TV - will work fine. We recommend using whichever one is more accessible (ie. your venue has a projector you can use).

Question 19

Will you provide us with the equipment to run Live Photo Stream? Will you come set it up for us?

Accepted Answer

No, we do not provide you with the equipment to run Live Photo Stream and we will not come set up Live Photo Stream for you.

Question 20

Why is my Live Photo Stream page-scroll stopping at the bottom and not infinitely looping?

Accepted Answer

On Windows: You can adjust the page zoom in Google Chrome using hot keys. Press and hold the Ctrl key, then press the - (zoom out) or + (zoom in) keys. On Mac: press and hold the Command key and then press the - or + keys. Press and hold the Ctrl (Windows) or Command key then press 0 to return the zoom to its default value. NOTE: If your Live Photo Stream continues to stop at the bottom of the page and your screen is at 100% please try 110%. There are a few screen sizes which require the zoom to be at 110%.

Question 21

I'm concerned about a guest posting an inappropriate image or message. What actions have you taken?

Accepted Answer

Our content filter will recognize and flag negative language, photos and context before they enter your gallery. Flagged items will enter a queue where you can delete or approve them as well as block a sender.

Question 22

What is the image quality of a photo sent to TacBoard?

Accepted Answer

If you would like to test TacBoard out, please feel free to text a photo to 440.379.1306 and then visit http://tacb.io/bAv4V6aGhIVw so you can view the gallery and download it to see the quality.

Question 23

How can I view my photos after my event?

Accepted Answer

You can view your gallery on your phone, laptop, or tablet. When downloading your photos, please use your laptop. You can download all of your photos by clicking on Download Gallery.

Question 24

Does my unique phone number expire? Does my TacBoard online photo gallery expire?

Accepted Answer

Your unique phone number expires 30 days after your event's date, but you'll still be able to view, share, and download your photos.

Question 25

Can I download the photos? Can my guests download the photos?

Accepted Answer

Yes, you can download all of your photos in your gallery with 1 simple click of a button. As for your guests, they can only download photos one at a time.

Question 26

I've purchased my photo gallery. What do I do now?

Accepted Answer

We suggest that you familiarize yourself with TacBoard: text some photos and messages to your gallery and test it out as much as you'd like. Remember, you can delete pictures at any time by going into your Queue. Review the TacBoard User Guide for a visual on how to download a photo, display your gallery live, and more.

Question 27

I'm having a destination wedding outside of the United States. 🌎 Can we use TacBoard there?

Accepted Answer

TacBoard currently supports the United States and Canada. You can choose your region when creating a gallery.

Question 28

I see guests' names underneath their photos in the sample gallery. How does that happen?

Accepted Answer

When a guest texts a photo to your gallery, they automatically receive a text message requesting their name. It says: Please reply with @ followed by your FULL NAME (Example: @John Doe). The guest only replies once with their name. Every photo they send moving forward will automatically have their name underneath it.

Question 29

What if I want to change my name underneath my photos from "Jennifer" to "Jen?"

Accepted Answer

No problem! Simply text "@Jen" to the gallery's phone number.

Question 30

How do I view my gallery after my wedding?

Accepted Answer

Go to the gallery's link found on the details page and view it on your phone, tablet, or laptop. This link will also be texted to you in response to the first photo or message you text to your gallery.

Question 31

How do I share my gallery with guests after the wedding?

Accepted Answer

Easily share with friends and family by sending the gallery's link to them via email, text message, or on social media.

Question 32

How do I log into my TacBoard account?

Accepted Answer

Go to tacboard.com and click on Log In. Keep in mind, only the person purchasing the gallery needs to create an account. There is no need for guests to create an account; they can simply text photos/messages to your gallery's phone number.

Question 33

I have additional questions.

Accepted Answer

Please contact us at hello@tacboard.com and a real, live human will get back to you ASAP.

Frequently asked questions

Start here

Running your live stream

Test the Wi-Fi and the stream before you buy

Equipment & setup details

Everything else

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